Several months ago I was having issues with the furnace unit in my addition. Mike C, who is one of the partners came to my home to check it out. He diagnosed the problem, advised me of the solution and explained that there was no immediate need to hav it fixed ASAP. Mike was very knowledgeable and did not try to force me or scare me into signing on the spot. I did speak to Brian the other owner when the appointment was set and he was very helpful and accommodating when we spoke on the phone. Very good guys and a great local company.
Fair Honest and on TIME~ Not what you might typically hear in the heating a cooling business. But, exactly what we got when we called to have service done on our residential heating and air units. NO fancy explanations just completed the work and answered all the questions! Thanks again!
Brian and his company were timely and professional. Make sure to give them the opportunity to let you see their professionalism as well as competitive pricing. You won't be disappointed.
I first asked them to do a safety check after the gas company red-tagged my furnace. They were upfront, honest, and very communicative. They answered any questions and were always quick to respond to any concerns whether if I sent them via E-mail, text, or in person. They installed a furnace at a very reasonable price and were professional, kind, and reliable. They showed up on time for the install, made sure everything was set before leaving, and cleaned up completely after. They were very courteous and I would not hesitate to recommend them to friends or family or call them again with business or any concerns. Thank you!
Brian and Chris are very easy to work with. After the part was ordered, the job was completed before it was expected! Great job, and I would highly recommend Pepper Mechanical.
Brian and his technicians are top notch professionals who will continue to have my business for years to come. They are honest and punctual, and the job gets done correctly the first time without any unnecessary upsell. My unit is 20+ years old and after Pepper Mechanical did their magic my house is as cool and comfortable as if I was running a brand new A/C. The level of service they offer absolutely can not be matched by the larger operations in Pittsburgh. If you want the job done correctly the first time then I highly recommend giving Brian a call before you look anywhere else.
Brian and his crew are very responsive and trustworthy. They are hardworking and did everything that we needed. I highly recommend their services!
Super impressed! Responded in ten minutes. Fixed furnace that wasn't heating well and serviced for optimal performance. Chris explained lots of things and gave us tips to be more efficient. Very friendly guy. Just a small part was needed, but I swear he only charged us at cost for it. The best part, the price for everything was very reasonable!
Cost was in my budget. They measured every were to make sure that they would have every part they would need on the truck. Called to confirm appointment and were right on time. Removed old furnace/AC and cleaned the entire area. Then they brought in the new furnace. They knew what they were doing - answered any questions I had. I am so happy with their work, I have hired them to do yearly maintenance check up. I highly rate their work.
Appointment was made for less than a week after I called & with summer coming i was very happy. Started with a 2 hr window and then narrowed it to an appt time as it got closer. simple calls or texts kept me updated. They made appointment for 10 am (i felt a stated time was likely optimistic as i was obviously not the first appt of the day) and it was delayed to 11 but i was contacted immediately by the company & then by the driver that he was coming. He examined & thoroughly cleaned the unit. Topped all fluids, checked all temps in less than an hour. went over everything. amazingly polite, helpful, didn’t overcharge and walked me through what i needed to know about when i need to replace my a/c unit. it's running better than it has in years. Newer company and they don’t have a square set up so i did have to pay by check (which i had to search for), but they'll have that fixed soon I'm sure. Really, call these guys. you wont regret it.
It's tough to get up in the morning to a VERY cold house! By 8:30 we knew it was beyond us and got through to HomeAdvisor. Pepper Mechanical Services manager Brian called our house in record time! He guaranteed us a technician would be here within an hour and there came Mike. We got no other calls for at least a half hour after Brian called. Mike was professional and polite (the dogs love him)and best of all, knowledgeable. He got right to work. He tested everything, reminded me about filter maintenance and found an electronic piece that had burned out. He showed me how it worked and replaced it; ran the furnace to test that it was working as it should. What a great sound to hear that furnace working! Not long after that Brian called to ask if all was well and if we were satisfied. Now that's customer commitment! We'd never know about Pepper Mechanical Services were it not for HomeAdvisor and we're glad we used it!